Brian St. Amour
Adjunct Professor, Business & Management/CIS
MBA, specialization in Marketing, 2006 (Completed on-line degree while working full-time)
Bachelor of Science in Business Administration, specialization in Management, 1991
Associate in Engineering, Electrical & Electronics Engineering Technology, 1984
CORPORATE TRAINING & DEVELOPMENT
Six Sigma Black Belt Certification
Program Management Certification
Adjunct Professor, Business & Management Department, Temple College, 2009 - present
Director eLearning, Education Technologies & Online Services, Temple College
Responsible for strategic planning and service operations of the eLearning office in accordance with college, state and regional accrediting agency policy, supporting an enrollment of over 5,200 online students, 250 faculty and 850 course sections. Chair eLearning Advisory Committee to establish policies, procedures, best practices, process improvement, accommodations and equivalences of eLearning with face-to-face instruction. Collaborate with Information Technology, Student Success Center, Student Enrollment Services, Institutional Effectiveness, Curriculum Committee, Division Directors and Department Chairs to develop and manage a robust, supportive eLearning environment for students and faculty. Evaluate new technology products and services, publisher’s materials and monitor industry trends for solutions and best practices that contribute to student success. Manage technology partners and service level agreements and evaluate; implement new technologies and solutions as needed.
HEWLETT-PACKARD COMPANY, Houston, Texas (2002 - 2008)
Channel Partner Programs Manager, Industry Standard Server Group, Americas (2006-2008)
Directed marketing campaigns, promotions and demand generation activities to increase sales of HP VMware software and support services. Directed online/Internet marketing communications programs. Engaged in alliance partnership co-marketing activities with VMware, Intel and AMD. Recruited, trained and managed specialized partner network of authorized resellers.
Services Marketing Manager, Global Customer Services (2002-2006)
Directed launch for Linux operating system service and support portfolio. Defined services delivery business plans, service delivery and support models, pricing, partner strategy, go-to-market strategy, services portfolio development and training. Directed technology alliance Red Hat and SUSE. Developed marketing collateral including product manuals, white papers, product brochures and press releases. Performed competitive analysis and market research. Trained and supported sales team.
COMPAQ COMPUTER CORPORATION, Houston, Texas (1993 - 2002)
Alliances Marketing Manager, Internet Service & Support (2000-2002) Coordinated product development of Internet-based self-help software. Managed software product development including customer experience, usability, functionality, feature set, quality, reliability testing, focus group feedback and product distribution. Developed and managed business plans, project schedules, launch activities and product life-cycle plans.
Service Solutions Manager, Small & Medium Business Division (1996-2000)Managed product development and marketing communications of services portfolio for small and medium business market.
Services Marketing & Operations Manager, North America Customer Service (1993-1996) Managed new product release and led marketing activities for Compaq Business-Critical Services. Established and maintained vendor relationships with DecisionOne, GE Services and Xerox.
Creative Thinking & Problem Solving Skills