Faculty & Staff

• ACNT 1303 Introduction to Accounting I
• BCIS 1305/ITSC 1309 Business Computer Applications
• BMGT 1341 Business Ethics
• BUSI 2301 Business Law
• BUSI 2302 (Formerly Business Law II)
• BUSI/BUSG 1301 Business Principles
• ITSC-1315 Project Management
• MRKG 1311 Principles of Marketing
• MRKG 1313 Public Relations
• MRKG 2312 E-Commerce Marketing
• POFT 1329 Beginning Keyboarding
• POFT 2301 Intermediate Keyboarding
• STSK 0305/0306 Master Student for TSI

MBA, specialization in Marketing, 2006 (Completed on-line degree while working full-time)
CAPELLA UNIVERSITY, Minneapolis, Minnesota

Bachelor of Science in Business Administration, specialization in Management, 1991
TRINITY COLLEGE OF VERMONT, Burlington, Vermont
Magna Cum Laude

Associate in Engineering, Electrical & Electronics Engineering Technology, 1984
VERMONT TECHNICAL COLLEGE, Randolph Center, VT

CORPORATE TRAINING & DEVELOPMENT

Services  

• Successful Techniques for Marketing & Selling Services and Solutions – October, 2001
• Services as the Differentiator – February, 2001
• Service Channels Best Practices – January, 2000
• Service Offering Design Fundamentals – June, 1996

Marketing 

• Science of Marketing – May, 2001
• Brand and Brand Management – February/March 2004
• Strategy – April/May 2004

Project Management 

• Six Sigma Black Belt Project Management Certification – January, 2002
• Managing Projects in Organizations – February, 2000
• Planning & Managing Projects – March, 1996

 Quality

• Quality Process Improvement Tools – January/February, 2000
• Introduction to Total Quality – November/December, 1999
• Total Quality – January/February, 2000

 Leadership

• Building Advocacy Skills, McCombs School of Business, The University of Texas at Austin - February 2007
• Making Virtual Teams Work: Drexler-Sibbet Team Performance Model – October, 2001
• Influencing Others: Thomas-Kilmann Type Indicator – September, 2001
• Selection Interview Training: Selecting for Success – May, 2001
• Change Management – September, 1998
• Performance Management: Tactics for Effective Leadership – July/August, 1998
• Steven Covey, Seven Habits of Highly Effective People

Six Sigma Black Belt Certification
COMPAQ COMPUTER CORPORATION, Houston, Texas, 200 

Program Management Certification
COMPAQ COMPUTER CORPORATION, Houston, Texas, 1996

Adjunct Professor, Business & Management Department, Temple College, 2009 - present

Director eLearning, Education Technologies & Online Services, Temple College

Responsible for strategic planning and service operations of the eLearning office in accordance with college, state and regional accrediting agency policy, supporting an enrollment of over 5,200 online students, 250 faculty and 850 course sections. Chair eLearning Advisory Committee to establish policies, procedures, best practices, process improvement, accommodations and equivalences of eLearning with face-to-face instruction. Collaborate with Information Technology, Student Success Center, Student Enrollment Services, Institutional Effectiveness, Curriculum Committee, Division Directors and Department Chairs to develop and manage a robust, supportive eLearning environment for students and faculty. Evaluate new technology products and services, publisher’s materials and monitor industry trends for solutions and best practices that contribute to student success. Manage technology partners and service level agreements and evaluate; implement new technologies and solutions as needed.

HEWLETT-PACKARD COMPANY, Houston, Texas (2002 - 2008)                          

Channel Partner Programs Manager, Industry Standard Server Group, Americas (2006-2008)

Directed marketing campaigns, promotions and demand generation activities to increase sales of HP VMware software and support services.  Directed online/Internet marketing communications programs. Engaged in alliance partnership co-marketing activities with VMware, Intel and AMD.  Recruited, trained and managed specialized partner network of authorized resellers.

Services Marketing Manager, Global Customer Services (2002-2006)

Directed launch for Linux operating system service and support portfolio.  Defined services delivery business plans, service delivery and support models, pricing, partner strategy, go-to-market strategy, services portfolio development and training.  Directed technology alliance Red Hat and SUSE.  Developed marketing collateral including product manuals, white papers, product brochures and press releases.  Performed competitive analysis and market research. Trained and supported sales team.

COMPAQ COMPUTER CORPORATION, Houston, Texas (1993 - 2002)

Alliances Marketing Manager, Internet Service & Support (2000-2002) Coordinated product development of Internet-based self-help software.  Managed software product development including customer experience, usability, functionality, feature set, quality, reliability testing, focus group feedback and product distribution.  Developed and managed business plans, project schedules, launch activities and product life-cycle plans.

Service Solutions Manager, Small & Medium Business Division (1996-2000)Managed product development and marketing communications of services portfolio for small and medium business market.  

Services Marketing & Operations Manager, North America Customer Service (1993-1996) Managed new product release and led marketing activities for Compaq Business-Critical Services. Established and maintained vendor relationships with DecisionOne, GE Services and Xerox.  

Creative Thinking & Problem Solving Skills
Teamwork and Collaboration