TC Computer Resources - Help Desk

Telephone: 254.298.8450 - - Email: helpdesk@templejc.edu

| Maintaining Your Computer | Connecting to TCNET | Updating Windows |
| Anti-Virus Protection | Adware/Spyware Protection | Email Safety |

CONNECTING TO TCNET

As a resident of the Temple College Apartments/Residence Halls, you can connect your personal computer to the Internet through TCNet at no charge. It is your responsibility to supply the necessary hardware and software needed to connect to TCNET. You can install this equipment yourself or contact a local PC repair store for pricing for this service.

~ IMPORTANT NOTICE ~ It is your responsibility to maintain your computer so that it does not cause damage to TCNET or other users connected to the network!

Temple College does not provide services to setup and configure network cards for students.

Temple College assumes no liability for the equipment necessary to make this connection but as a courtesy has provided this information to assist you. If you need more information about maintaining your computer click here or select the link at the top of the page to Maintaining Your Computer!

In order to successfully connect to TCNet, you will need the following:

1. An assigned Computer Name (See directions below to assign a name to your computer).
2. Desktop or tower computers require an internal or external 10/100 Network/Ethernet card or adapter, associated installation software and a Category 5 cable with RJ-45 connectors
   
3. Laptop computers will need a 10/100 “PCMCIA” or internal Network/Ethernet card, associated software and a Category 5 cable with RJ-45 connectors
   
4. An Internet browser such as Internet Explorer or Netscape
   
5. A Windows CD for your operating system
   

STEP 1 - NAME YOUR COMPUTER

Each computer must have a unique name. Your computer may already have a name assigned by the manufacturer or dealer but for Temple College purposes, please use the examples of naming conventions shown in the charts below:

Courtyard Apartments
Building #	Floor #	Room #	Bedroom	Assigned Computer Name
1	3	02	D	1302D
3	2	11	A	3211A
2	1	09	C	2109C

City of Temple Apartments
Apt. #	Building	Assigned Computer Name
101	A	101A
106	B	106B
111	C	111C
116	D	116D
121	E	121E

To find and change your computer name refer to the chart below:

Type of Operating System	Control Panel Network Icon	To change your computer name:
Windows 95/98		Select Start, Settings and Control Panel. Select the Identification tab, enter the assigned name for your computer and click OK then close all windows and restart your computer.
Windows NT		Select Start, Settings and Control Panel. Select the Identification tab, enter the assigned name for your computer and click OK then close all windows and restart your computer.
Windows ME		Select Start, Settings and Control Panel. If you don't see the option you are looking for, click on view all Control Panel options at the left of the screen then double-click the Network icon. Select the identification tab, enter the assigned name for your computer and click OK. Close all windows and restart your computer.
Windows 2000		Double-click the Network and Dial-up Connections icon, select the Network Identification link at the left of the screen, select properties and rename your computer. Click OK and OK then close all windows and restart your computer.
Windows XP		Right-click on My Computer from your desktop and choose Properties from the menu. When the System Properties window appears, click the on the Computer Name tab and click Change. Under Computer name, type the assigned name for your computer, and then click OK. Close all windows and restart your computer.

STEP 2 - INSTALL YOUR NETWORK/ETHERNET CARD

Follow the manufacturer directions for installing your network card and the associated software. Once the card and software have been loaded and properly configured according to directions move onto Step 3.

STEP 3 - ATTACH THE CABLE

Attach the Category 5 cable from your installed Network/Ethernet card to the orange wall connector (This should be a very snug fit and it should NOT be connected to the telephone jack!) Click on Internet Explorer or Netscape to check the connection.

If you cannot connect to the Internet after installing and setting up the Network Card, you may need to install Networking or TCP/IP on your computer.

To install TCP/IP follow the steps below:

WARNING During this process Windows may ask for the CD for your Operating System....you may not be able to continue if you do not have the CD!

1. Select Start, Settings and/or and then Control Panel
2. Double-click the Network icon in the Control Panel
3. Refer to the chart below to continue:

Type of Operating System	Control Panel Network Icon
Windows 95/98		Go to # 4 below
Windows NT		Go to # 4 below
Windows ME		If you don't see the option you are looking for click on view all Control Panel options at the left of the screen then double-click the Network icon
Windows 2000		Double-click the Network and Dial-up Connections icon and right click the local area connection icon and select properties
Windows XP		Double-click the Network Connections icon. If nothing appears in the box, select Create a New connection and follow the directions. After completing the setup, right click on the icon and select Properties.

4. When the Network window appears if you see a blank box under the Configuration Tab, the necessary networking software has not been installed. If there are other listings and you still can't connect, you will need to check your settings under TCP/IP. Skip to Step 10 to verify the TCP/IP settings.

NOTE: If Microsoft Client appears, highlight it by clicking once and then select Remove.

5. To add TCP/IP, click the Add button. This will bring up the Select Network Component Type dialogue box.

NOTE: Each operating system may display a slightly different Select Network Component Type box but the procedures are the same.

6. Select Protocol and click Add.

7. From the list of Manufacturers select Microsoft then select TCP/IP from the Network Protocols list and click OK.

8. Click OK again.

NOTE: Windows may prompt you for the Windows CD at this point. If you do not have a Windows CD, click Cancel and try again when you locate the CD.

9. Windows may prompt you to reboot, click Yes. After the computer has restarted proceed to #10.

NOTE: If Windows does not ask you to reboot, proceed to Step 10.

10. Select Start, Settings and Control Panel then follow the directions in step 3 above to open the Network icon.

11. Click on TCP/IP to highlight then click Properties.

12. In the TCP/IP Properties window, select the DNS Configuration tab and click Disable DNS

13. Click on the WINS Configuration tab and select Use DHCP for WINS Resolution.

14. Click on the IP Address tab and select Obtain an IP Address Automatically.

15. Click OK and OK.

TROUBLESHOOTING THE NETWORK CONNECTION

If you still cannot connect to TCNET try the following:

Are there any green and/or yellow lights flashing on your network card?

• If the lights are flashing you have an active connection. This means there is a problem with your computer, not the network connection!
• If there are no lights flashing, make sure you have the Category 5 cable plugged into the correct outlet in the wall (not the telephone jack!) and into the back of your computer.

Still not connecting?

• Restart your computer (close all programs, select shutdown, after the computer turns off, wait about 30 seconds and turn on the computer).
• If it doesn't connect, shutdown your computer and take it to a network connection that you know is working correctly (such as another working connection in your suite).
• Connect your Category 5 cable to the computer and the wall connection, start your computer and see if it will connect to TCNET.
• If it does not connect, shut down your computer and connect the cable that your suite mate was using and then restart your computer. If you can connect to TCNET at this point, you probably have a bad cable.

Still no flashing lights?

• You may need to uninstall your network card.
• ALWAYS turn off and unplug your computer before opening up the unit!
• FOLLOW THE DIRECTIONS THAT CAME WITH YOUR NETWORK CARD TO TO PERFORM THE UNINSTALL!
• Once the network card is removed, restart your computer without the card installed.
• Shutdown your computer and reinstall the network card according to the manufacturers directions!
• Reconnect the Category 5 cable to the computer and the wall, restart the computer and check to see if it connects to TCNET

After trying all of the above and you still have no flashing lights on your network card, call 298-8450 and we will have a technician check the network connection to verify that it is active.

Temple College does not provide services to setup and configure computers for students and is only responsible for verifying that the network connection to the room is active.

NOTE: If you have flashing lights on your network card but still cannot connect, you may need to run a virus scan to check for and clean any viruses that might be keeping your computer from connecting to TCNET. See the bottom of the anti-virus information page for assistance with using STINGER to detect and clean viruses!