Chapter 15 Questions

True/False

Indicate whether the sentence or statement is true or false.

1. The computer industry has created thousands of high-tech jobs, even in companies whose primary business is not computer-related.

2. Low demand has led to an abundance of qualified computer education instructors at the college level as people in private industry increasingly move into careers as instructors by the promise of higher pay.

3. Entry level jobs for students with certificates from a trade school include computer technician, desk top publisher, graphic designer/illustrator, help desk specialist, technical writer, and Web page author.

4. CIS programs typically require their majors to have strong mathematics and physics backgrounds.

5. The main difference between a CIS and MIS curriculum is that the ratio of business courses to computer courses is greater in a CIS curriculum.

6. To remain competitive, workers in computer-related fields must keep their skills current.

7. Staying aware of new products and services in the computer industry is an easy task because technology changes so slowly.

8. Certification ensures quality and workmanship standards and is one way companies can help ensure their workforce remains up-to-date with respect to computers and technology.

9. Few job listings ask for specific skills represented by certifications, and the number of companies requiring these skills is expected to decline in the future.

10. If someone is new to the computer field, it is best to start with a specific, higher-level certification.

11. Online certification study programs cost approximately three times the price of traditional instructor-led programs.

12. Hardware certifications vary in scope from a narrow focus with an emphasis on the repair of a specific device to an integrated hardware solution that addresses a company’s current and future computing needs.

Multiple Choice

Identify the letter of the choice that best completes the statement or answers the question.

13. _____, which is a main area of an IT department, analyzes, designs, develops, and implements new information technology and improves existing systems.

a.	Technical services	c.	Training
b.	System development and programming	d.	Management

14. _____, which is a main area in an IT department, assists users with using components of the information systems or answers specific questions.

a.	Management	c.	Operations
b.	Training	d.	Technical services

15. A _____ installs, configures, and maintains LANs, WANs, intranets, and Internet systems.

a.	network administrator	c.	project manager
b.	software engineer	d.	data communications analyst

16. Computer equipment manufacturers include all of the following companies except _____.

a.	Apple Computer and Hewlett-Packard	c.	Gateway and Lucent Technologies
b.	Network Associates and Red Hat	d.	Intel and Dell Computer

17. The largest software company, _____, has over 57,000 employees and annual sales of more than $36 billion.

a.	Microsoft	c.	BMC Software
b.	Adobe Systems	d.	Intuit

18. A _____ installs, maintains, repairs, and troubleshoots hardware and installs, upgrades, and configures software.

a.	project leader	c.	database administrator
b.	Web graphic designer	d.	computer technician

19. For a salesperson, strong _____ skills are important, including a strong listening ability and good oral communication skills.

a.	mathematical	c.	analytical
b.	artistic	d.	people

20. Entry-level jobs for graduating _____ students include application programmer, graphic designer, computer operator, computer technician, help desk specialist, computer salesperson, and technical writer.

a.	computer information systems (CIS)	c.	computer science (CS)
b.	software engineering (SE)	d.	computer engineering (CE)

21. Professional organizations that are influential in the computer industry are the _____.

a.	Association of Personal Computer User Groups (APCUG) and Java User Group (JUG)
b.	Association for Computing Machinery (ACM) and Association of Information Technology Professionals (AITP)
c.	Linux Users Groups WorldWide (LUGWW) and Bureau of Labor Statistics (BLS)
d.	all of the above

22. Computing professionals typically obtain a certification by _____.

a.	passing an examination	c.	signing a form
b.	completing a project	d.	writing a paper

23. When choosing a certification, computer users should do all of the following except _____.

a.	consider their career path during the long term
b.	rely on the advice of people in unrelated fields
c.	assess their background and experience
d.	research certifications to find those that best match their needs

24. Many _____ classes for certification are available on the Internet and by many companies that have set up intranets within their organizations.

a.	self-study	c.	instructor-led training
b.	online training	d.	Web resource

25. People who would benefit from _____ include computer sales representatives, computer teachers, corporate trainers, desktop publishers, graphic designers, help desk specialists, and office manager/workers.

a.	application software certifications	c.	hardware certifications
b.	programming certifications	d.	database system certifications