1. No Boot
    1. NO POST à Missing or bad BIOS hardware à Replace
    2. Yes POST à Hard Drive à SCANDISK
    3. Yes POST à Hard Drive à RESTORE
    4. Yes POST à Hard Drive à FDISK
    5. Yes POST à Hard Drive à RESTORE
  2. Boots, but hangs after OS begins to load
    1. Restart to Menu à Last Good Configuration
    2. Restart to Menu à Safe mode
    3. Restart to Menu à command line à SCANREG /RESTORE
    4. Boot ASD/ERD à Repair OS
  3. Loads OS, but hangs when a device is started
    1. Non-Printer

                                                               i.      Dr. Watson

                                                             ii.      Roll back device driver

                                                            iii.      Update device driver

    1. Printers

                                                               i.      Print test page from printer

                                                             ii.      Who can, who can’t

1.      network

2.      permissions

3.      applications

  1. Loads OS, but hangs when a program is started
    1. Dr. Watson
    2. Add/Remove software
    3. Dependency Walker
  2. Can’t ‘use’ network resources
    1. Check permissions

                                                               i.      Right click object, properties, security

    1. Un-encrypt

                                                               i.      Cipher /D

  1. Memory Issues
    1. Enough RAM?

                                                               i.      Failed

1.      www.memtest86.com

                                                             ii.      Computer requires more for current usage?

1.      Task Manager/Virtual Memory

    1. Memory Management for Older Computers

                                                               i.      Config.sys

1.      Hymem.sys

2.      Emm386.sys

  1. Disks
    1. Maintenance

                                                               i.      Backup

                                                             ii.      Disk Clean up

                                                            iii.      Scan Disk

1.      May require preboot execution

                                                           iv.      Defragmentation

1.      Linux filesystems self defragment; you do need free space (about 20%) as ext2/3 can avoid fragmentation if there is enough free space to write contiguous files.

    1. Troubleshooting